Introduction
Twin Creeks Homeowners Association (HOA), managed by Trent Management, is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We collect information that you voluntarily provide to us when registering as a member, filling out forms, or contacting us. This includes:
- Personal Identification Information: Name, address, email address, phone number, TCHOA residential address.
- Usage Data: Information on how you use our website, including pages visited, time spent on the site, and other similar data.
User-Submitted Content & Media
As part of our commitment to fostering a connected community, the Twin Creeks HOA may collect and use photos, videos, and other content submitted by residents through contests, events, or community activities. This includes:
- Contests and Submissions: By entering a contest, event, or submitting content (such as photographs of your home, decorations, or other media), you agree that the HOA may use these images or content for future community-related materials. This could include, but is not limited to, use on our website, social media platforms, newsletters, or other community communication channels.
- Event Photography: Photos or videos may be taken during community events by the HOA or individuals acting on behalf of the HOA. By attending these events, you acknowledge and agree that these images may be used for community promotion and communications.
- No Compensation: You further acknowledge that no compensation will be provided for the use of any submitted or event-related media, and all rights to the media will remain with the HOA.
We are committed to respecting your privacy and ensuring that any use of content aligns with our goal of enhancing the community experience. If you have any concerns regarding the use of your image or content, please contact us directly.
Use of Your Information
We use the information we collect to:
- Maintain the registered members directory.
- Communicate with you about HOA news, events, and updates.
- Improve our website and services.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information except in the following circumstances:
- Third-Party Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as hosting, email delivery, and customer service.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
Third-Party Links
Our website may contain links to third-party websites. This privacy policy does not apply to these third-party websites. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policy of any site you visit.
Use of Analytics Tools
We use Google Analytics to gather insights into how visitors use our website. This helps us improve the user experience by collecting data on things like page views, time spent on pages, and navigation behavior. All data collected is anonymous and does not include any personally identifiable information. You can learn more about how Google Analytics collects and processes data in Google’s Privacy Policy.
Managing Your Information
You can access and update your personal information by logging into your account on our website. If you need assistance, please contact us at the information provided below.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes.
Contact Us
If you have any questions about this privacy policy, please contact us:
- Email: president@twincreeksindy.com
- Address: Twin Creeks HOA, c/o Trent Management, P.O. Box 781381, Indianapolis, IN 46278-8381
- Phone: 317-292-8582
By using our website, you consent to our privacy policy.